How do I return an item? You'll be delighted - We guarantee it. All items are returnable within 10 days of receipt for a full refund minus all shipping charges. Sculptures must be re-packed as they were received to insure that they arrive undamaged. Refunds will be issued within 10 days of receipt by Groovywares. Buyer responsible for return shipping cost. If you have questions or would like to see more pictures before purchasing, email us. Contact Information: [email protected] INTERNATIONAL CUSTOMERS: We ship internationally at a discounted rate! Email for quote. Note: The standard return policy applies to international orders. However, the shipping charges you pay do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Groovywares and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you do not pay the customs fees. International returns: All of our sculptures are returnable within 10 days of receipt - buyer must pay all return shipping charges. Full refunds on cost of sculpture will be made as soon as we receive sculpture. Shipping charges are not refundable. If you have questions or would like to see more pictures before purchasing, email us.